Contact us

Contact Us

At Quickspin Games, we strive to provide exceptional support and assistance for all your needs. Please find below the various channels through which you can reach out to us.

Customer Support Availability

Our customer support is available during our operating hours, which are outlined below. We will do our best to respond to your query as soon as possible.

Operating Hours
Holidays and Exceptions: Our office is closed on public holidays and may have limited availability during peak periods.

Live Chat Support

We offer live chat support through the following channels.

Our live chat agents are available to assist you with general queries, account verification, technical issues, or responsible gaming concerns. Please note that our live chat is available from 9:00 AM to 5:30 PM Monday to Friday.

Email Support

If you prefer email support, please feel free to reach out to us. We will respond to your query as soon as possible, typically within 24 hours during working days.

Help Centre and FAQ Access

We have an extensive Help Centre filled with knowledgebase articles on various topics, including:

Account recovery
Technical troubleshooting
Responsible gaming assistance

Please visit our FAQ page for more information. Our help centre is updated regularly to ensure that you always find the most up-to-date information.

Verification or Account-Help Support

If you require assistance with account-related issues such as login, password reset, or identity verification, please contact us through our support channels and we will be happy to assist.

Responsible Gaming Assistance

At Quickspin Games, we care about your gaming habits and well-being. If you suspect that someone you know has a problem with gambling addiction or if you need information on responsible gaming practices, please do not hesitate to reach out to us. We can provide advice and support for our players.

Please contact our support team during our operating hours.
You may also visit the Responsible Gaming Council website.

Technical Support

We are here to assist you with any technical issues related to our platform, including:

Platform performance
Game crashes or errors
Payment processing

Please contact us through our support channels and we will do our best to resolve your issue quickly.

Complaint or Dispute Guidance

If you have a concern about your gaming experience with Quickspin Games or need assistance resolving an issue, please reach out to us. We take all complaints seriously and strive for fairness in resolving disputes.

Please contact our support team via [insert preferred method] during our operating hours.
You may also submit your complaint to the relevant authorities by visiting their website.

Communication Response Expectations

We aim to respond promptly to all queries within a reasonable timeframe. For live chat, this is typically immediate or shortly after submission of your query. For emails and tickets submitted outside working hours, we will endeavour to respond as soon as possible upon our return.

Account-Security Assistance

At Quickspin Games, the security and protection of your account information are paramount. If you have any concerns regarding the safety of your personal data, please do not hesitate to contact us.

Please reach out.
We will do everything in our power to ensure that your account remains secure.

Mobile and Desktop Support Accessibility

Our platform is designed for easy use across both desktop computers and mobile devices. You can access our support channels on both platforms during our operating hours, ensuring seamless assistance regardless of where you are or how you choose to contact us.

We hope this information helps in guiding your query through the process with ease.